Customer care
Refund and cancellation policy
Last updated: August 5, 2026
Event bookings
Deposits, cancellation terms and rescheduling options may vary by service, event date, preparation already completed and written booking agreement. A booking is confirmed only after written confirmation and any required deposit or payment.
Mocktail orders
Mocktail orders are prepared for a specific date and quantity. Changes or cancellations should be requested as soon as possible. Once preparation has started or ingredients have been reserved, refunds may be limited or unavailable.
Pickup, delivery and fulfillment
Pickup, delivery or event service details are confirmed directly with the customer before fulfillment. Service availability depends on location, date, timing, order quantity and staffing.
Payment issues
If an online payment fails, is duplicated or appears incorrect, contact us with the email used at checkout and the approximate payment time. We will review the transaction and respond with the next step.
How to request help
Contact Fête o Fun at [EMAIL] or [PHONE]. Include your name, order or event date, email used at checkout and a short description of the issue.
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